A few days back I posted my issue with Thoroughbred and Tractor Supply (could not trade up to a larger cylinder even though I was assired I would be able to when I purchased the cylinder January '05) in this thread http://www.hobartwelders.com/mboard/...203#post259203 I sent a letter to Jim Wright the President of TSC last Saturday.
This morning I received a call from a Mr. Holiday at Thoroughbred. Based on the discussion it seemed that the fault was with TSC's policies & practices although Thoroughbred would work to make things right. I am not sure if Thoroughbred supports upgrading cylinders or if they ever did (although I called them before purchasing my cylinder and the assured me I could upgrade).
So then this afternoon I got a call from Ms. Stocks at TSC Corporate. She was very pleasent and willing to do whatever was needed to make things square. We have agreed upon an equitable settlement.
It seems that there are some "opportunities" in the business relationship between TSC and Thorougbred. Considerable finger pointing in both directions. I hope they get things smoothed out as the "blue cylinder" business model has potential.
Bottom line... if you go with a Thoroughbred cylinder, be sure to get the size which you want to have forever.
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